Refund policy

Returns and Refunds

Change of mind returns

If you are a customer in the United Kingdom or another territory where similar consumer rights apply, you have the right to cancel your order within 14 days of receiving it.

Once you have told us that you want to return your order, you must send the item back to us within 14 days.

Returns are free for UK customers. Once your return is approved, we will provide a prepaid return label by email.

To be eligible for a change of mind return, the item must:

be unworn and unused
be in its original condition
have all original tags attached
not be damaged, stained, washed, altered, marked, or affected by odour

For hygiene and product integrity reasons, we may refuse returns that do not meet the above conditions, or we may make a deduction from your refund where the item has been handled beyond what is necessary to inspect it.

To request a return, email us at info@fifthdigitco.com within 14 days of delivery with your order number and reason for return. We will respond with your prepaid return label and return instructions.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, incorrect, or not as described, contact us at info@fifthdigitco.com as soon as possible and include:

your order number
a short description of the issue
clear photographs where relevant

If the item is confirmed as faulty, damaged, incorrect, or not as described, we will offer an appropriate remedy in line with your statutory rights. This may include a refund, replacement, or exchange.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be made to your original payment method. We will process your refund within 14 days of receiving the returned item, or within 14 days of receiving evidence that you have sent it back.

Your bank or payment provider may take additional time to make the refund available in your account.

Where you cancel a full order, we will refund the item price and the standard delivery charge, where required by law. Express delivery charges will not be refunded beyond the standard delivery amount, unless the item was faulty, damaged, incorrect, or not as described.

Non returnable items

We do not accept change of mind returns on:

gift cards
personalised or custom items
items returned in a used, damaged, washed, marked, altered, or unsellable condition

This does not affect your statutory rights if an item is faulty, damaged, incorrect, or not as described.

Contact

For returns and refund requests, contact:

info@fifthdigitco.com